Shipping & Returns
SHIPPING POLICY
Order Processing and Shipping Times
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Order Processing: Orders are typically processed within 1-2 business days.
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Shipping Times: Once your order is processed, shipping times may vary depending on your location and the shipping method chosen.
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Shipping Carriers: We utilize reputable shipping carriers to ensure timely delivery.
Shipping Costs
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Shipping Costs: Shipping costs are calculated based on the weight and destination of your order.
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Free Shipping: We may offer free shipping promotions from time to time. Please check our website or promotional emails for details.
Tracking Your Order
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Tracking Information: Once your order ships, you will receive a tracking number via email.
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Tracking Your Package: You can track your package using the provided tracking number on the carrier's website.
International Shipping
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International Orders: We ship internationally to select countries.
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Import Duties and Taxes: Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer. 1
Return Shipping
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Return Shipping Costs: The customer is responsible for all shipping costs associated with returning items.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. However, due to the nature of our products, we have a limited return policy.
Damaged Items:
If you receive a damaged item, please contact our customer service within 2 days of delivery. We will gladly exchange the item for a replacement of equal value, or issue a full refund upon return of the damaged item.
Important Notes:
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Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
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Shipping fees for returned items are the customer's responsibility.
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We do not accept returns for items that are not damaged.
Please email us at hello@theawelife.com for further assistance with returns or exchanges.