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Store Policy

Privacy & Saftey

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our online store.  

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Information We Collect:

We may collect the following personal information:

  • Personal Information: Name, email address, shipping address, billing address, and phone number.

  • Payment Information: Credit card or debit card information (processed securely by our payment processor)

  • Order History: Information about your past orders

 

​How We Use Your Information:

We use your personal information to:

  • Process and fulfill your orders.

  • Communicate with you about your orders and inquiries.  

  • Improve our website and services.

  • Prevent fraud and protect our business.

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​​Sharing Your Information:

We may share your personal information with third-party service providers who help us with our business operations, such as:  

  • Payment processors  

  • Shipping carriers

  • Marketing and analytics providers

 

We will only share the necessary information with these third-party providers to fulfill their specific functions     

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.  

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Your Rights:

You have the right to:  

  • Access and review your personal information.

  • Request correction of any inaccuracies in your personal information.

  • Request deletion of your personal information.

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Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any significant changes.  

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.  

Return and Refund Policy

We want you to be completely satisfied with your purchase. However, due to the nature of our products, we have a limited return policy.

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Damaged Items

If you receive a damaged item, please contact our customer service within 2 days of delivery. We will gladly exchange the item for a replacement of equal value, or issue a full refund upon return of the damaged item.

 

Important Notes:

  • Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

  • Shipping fees for returned items are the customer's responsibility.

  • We do not accept returns for items that are not damaged.

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Please email us @ hello@theawelife.com for further assistance with returns or exchanges.

Terms and Conditions

Please note that all sales are final, except for items that are damaged upon receipt. Damaged items must be reported to our customer service within 2 days of delivery and returned in their original condition for a full refund or exchange.

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The customer is responsible for all shipping costs associated with returning damaged items.

Shipping & Delivery

  • Orders typically ship within 2-7 Business Days.

  • Shipping rates vary based on destination and order.

  • Estimated delivery times are provided at checkout.

  • Track your order using the tracking number in your shipping confirmation.

  • For damaged items, contact us within 24 hours of delivery with photos.

  • See our Returns and Refund Policy for details.

      PAYMENT METHODS

- Credit / Debit Card

-PAYPAL

Payment Methods
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